E Buy Group

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Frequently Asked Questions

1.What is Ebuygroup.com.ph?

Ebuygroup.com.ph is the “Group Buy (GBuy)” service of “Digitag – www.ebuyph.com”. Currently, the “Group Buy” service only covers electronic gadgets, and computer peripherals. Other products may be posted on the website in the future. You will be entitled to the Gbuy’s discounted price subject to the deal reaching the minimum number of buyers. So ask your friends to sign-up and join you in buying that discounted deal.


2. How do I get a discounted deal posted on the website?

Just click on the “Buy button” before expiration of the “Group Buy” deal and follow the step by step on screen instructions starting with online order entry form until payment instructions. When the deal reaches the minimum quantity, we will send you a notification by e-mail or text message.


3. What mode of payment do we accept or how do I make my payment?

 You can pay through BDO,EastWest, Metrobank, LBC, Gcash, and Paypal.You have two to three business days to make your payment upon submission of  a deal on the website. 


4. Can I still make a purchase after a successful GBuy deal?

You can still make a purchase even the Gbuy deal had reached the minimum quantity. However, since some of the Gbuy deals have limited stocks, your purchase may no longer be included in the Gbuy deal. We employ first come first serve basis.  


5. What will happen if the “Group Buy” deal did not reached the minimum number of buyers?

If the deal did not reach the minimum quantity, then the deal will be cancelled and you will get a full refund of your payment. You only missed a chance to buy a great quality product at a huge discount. Better ask your friends to join you on your “Gbuy” deals to make sure that the deal gets executed.


6. What is a voucher and how do I use it?

Voucher will be generated by the system after a successful “Gbuy” deal as a proof of payment. The voucher has a unique buyer id number, voucher number, and voucher security code, make sure to keep it in a safe place since you will use the voucher to claim your item. You may choose to have the voucher sent by e-mail so that you can print it by yourself.


8. Can I use my voucher as a gift?

   You may give your voucher to a friend as a gift. The voucher has a “Gift” function but do not disclose it to anyone for security.


9.Under what conditions can I get a refund?

    1.) The minimum number of buyers for the “Gbuy” deal was not reached.

    2. ) Due to unforeseen events, Ebuygroup.com.ph was not able to procure the “Gbuy” deal items from the manufacturer. Typically, such event rarely happens since Ebuygroup.com.ph only procures from reliable business partners.  


10. Redemption of products frequently asked questions?

    1.) When can I redeem my item after the Gbuy deal gets executed?

 Each deal has its difinite period of time for redemption that is detailed on fine prints.

    2.) How much time do I have to redeem my item?

You have 2 weeks after the voucher expiration to redeem your product. No cash refund upon expiration of the redemption period. You may call or e-mail us for additional assistance.


11.How long is the product warranty at ebuygroup.com.ph?

Our products carry a standard service and repair warranty of 3 months. In case to case basis, when there is a need to replace a part or parts on the unit, service charge applied. We still offer after service for our unit with lapsed warranty.


12.I received an item via my courier and it has some issues, what should I do?

You may ship it back at your expense. Please call or e-mail us for additional assistance and details. Physical damage voids the warranty; please contact your courier or shipping company for claims.


13.Referral Invitation: 

Recommend a deal to your friends and earn a reward/credit.
Find the link at the bottom page to 'Invite your friends' and send them invitations via E-mail. When someone you have recommended buy their deal for the first time (this must take effect 3days after your recommendation), you can earn P100  (this will be credited to your account).

* Your earned credits can be used on your next deal.

* Your earned credits is valid for 6 months period.

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